The VCA Approach

A successful system design solution demands a company that can listen to your needs and turn them into reality.

At VCA, we've developed a process that identifies and separates your wants and needs, and then carefully analyzes and measures them against your costs and future growth. VCA realizes rooms are a considerable investment that needs to show tangible benefits to your organization.

No matter how large or small your project, VCA will treat it with the same attention and care - listening to your priorities and applying our proven processes to ensure success. With clearly defined steps to our solutions, each project has a defined team of professionals who regularly review the progress of your project on a weekly basis and publish frequent status reports.

All project teams are comprised of an account executive, project manager, installation coordinator, engineer, lead technician, testing and verification technician, and post installation service technician.

Needs Analysis and Budgeting

Fully understanding the purpose of the space, the people who will be using it, and the architectural elements of the space itself, are the first steps towards designing your system. VCA will conduct an extensive needs analysis, perform a site survey and consider the various ways you envision the space functioning. We will carefully work through the trade-offs that may exist between function and expense, helping you focus on the priorities of the proposed space. Once we fully assess the needs and the purpose, a detailed proposal will be presented that includes the scope of work, equipment list, training and maintenance plan.

Design, Engineering, and Project Management

Following approval of the proposal, VCA will begin the project planning, design and engineering phases of your project. Your Project Manager (PM) and dedicated team will keep your project moving forward. A detailed project plan with milestones will be established against an agreed-upon installation date. Your dedicated PM will coordinate all the various internal VCA elements and deliverables, such as equipment delivery, engineering and programming, room access, and coordination with other trades. All of this will be focused on delivering your room on time and on budget.

Procurement, Fabrication, In-House Testing, and Verification

VCA will review the engineering documents with you, and upon your approval, will procure the products necessary to begin fabrication. To ensure speed and accuracy, VCA employs its own team of highly trained CTS-certified fabrication technicians. Once fabrication is complete, your system is set up and staged for its initial testing by a specialized group. All issues identified at this time are addressed before the gear is shipped to and installed at your location, minimizing on-site troubleshooting and disruption to your business.

Our clients are always encouraged to view their project during the build and to test its functionality.

Installation

Once everything is in place and ready to go, your system is shipped to the project location for installation into your space. The VCA team takes outstanding care of your site during the system installation, treating it as if it were their own.

On-site Systems Verification Testing

Upon the completion of the installation, your system undergoes one last series of rigorous tests, ensuring that everything works as specified and within the scope of the project document. Then, we instruct you on the use of the system.

Training

Once everything tests out to your satisfaction, VCA will begin to train you and your staff in the operation of your newly installed system. Product specialists are on hand to answer questions about your system's components and to have you working effectively and efficiently on your system from day one.

Preventative Maintenance and Warranty

The only way to fully realize a return on your investment is to keep it constantly up and running. Over time, VCA has determined that customers who have their systems maintained with the rapid response of our service staff realize a much higher yield on that investment. That's why VCA offers you custom maintenance and support contracts that meet your mission-critical needs. We have preventative maintenance programs to keep your systems in check and running smoothly 24/7. All of our systems come with a VCA one-year workmanship warranty, covering installation of your system, in addition to all manufacturers' warranties on the supplied components.

Other Advantages and Benefits

• VCA maintains all your project drawings, manuals and programs, and proposals on our servers to ensure quick access. This will soon be available to clients via a secure Web portal.

• VCA has it own full-time, in-house programming staff with many years of systems experience.

• VCA has an engineering staff with many diverse skills, from large venue sound systems to broadcast engineering, from Cisco certifications to Red Hat certification.

• User interfaces are designed to be intuitive and encourage rather than intimidate users. Clients are given the opportunity to review and comment on how the user interface looks and operates in advance of the implementation.