Service Contracts, Repairs, Maintenance, Support

VCA offers many comprehensive all-inclusive service plans to keep your system operating at peak performance levels. They're available for all the systems that we sell and install as well as. The level of service that meets your demands will be driven by your mission-critical needs and measured against the specific Service Level Agreement.

AV and Conferencing Solutions

The Comprehensive Priority One Service and Maintenance Plan:

For complete peace of mind, our Priority One plan offers a full suite of all-encompassing services including 24-hour response time, unlimited on-site service, free loaner equipment, preventative maintenance, special event support, telephone support, and free parts and labor. As an additional benefit, you'll have the confidence knowing that your maintenance expenses are completely budgeted for during the agreement period. No questions. No surprises. And, special pricing incentives are offered for multiple year contracts.

That's support and response to The Power of More+

To view this and other VCA service and maintenance plans click here.

2010 Non-Linear Editing Customer Care Options:

Bronze Care Option

$995 / 10 hours support time
Direct, toll-free number to a certified tech support
48-hour response time to site (once it has been determined that on-site support is the best course to resolution) 2-hour minimum per man in NYC, 4-hour minimum in all other locations
All VCA Technical Resources available including Application Engineers, Video Engineers, Technicians and Programmers
Discounted rate for additional hours @ $125/hr. (Standard rate: $150hr)
Coverage includes all manufacturer supported, owner-furnished and VCA supplied equipment unless specified
Hours may be applied to application training
Hours expire after 12 months

*Software systems must be under software support contracts with manufactures - i.e. Avid Assurance. Parts and materials are extra.

Silver Care Option

$1,895 / 20 hours support time
Direct, toll free number to certified tech support
24-hour response time to site (once it has been determined that on-site support is the best course to resolution) 2-hour minimum per man in NYC, 4-hour minimum in all other locations
All VCA Technical Resources are available including Application Engineers, Video Engineers, Technicians and Programmers
Discounted rate for additional hours @ $100/hr. (Standard rate: $150hr)
Coverage includes all Manufacturer Supported, Owner-Furnished and VCA supplied equipment unless specified
Hours can be applied to Application Training
Hours expire after 12 months

*Software systems must be under software support contracts with manufactures - i.e. Avid Assurance. Parts and materials are extra.

Custom CARE Option - Service customized for your system

Custom Care

$4,995 and up
Unlimited on-site support
Unlimited phone support
Includes loaner systems; if available, from our rentals division
Priority next-day response time
All Unity or SAN systems require Gold Fusion Care
Avid Assurance required
Manufacturer Supported OFE covered on time and materials or as specified in the custom Gold Contract
Annual Agreement

Possible points program:

Bronze 2000 (VCAP) Value Customer Appreciation
Silver 4000 (VCAP) Value Customer Appreciation
Gold 8000 (VCAP) Value Customer Appreciation

Attend a seminar 250 (VCAP) points

Repairs:

VCA offers in-house full bench repair services for a multitude of equipment and manufacturers. Certified bench repair and maintenance technicians are on staff to ensure your product is properly taken care of returned to you in good working order.

Maintenance:

Preventative Maintenance To insure that your system stays healthy, and at your convenience, we'll schedule two preventive maintenance visits per year. Each preventive maintenance visit will include complete system testing, system audio/video level adjustments, projector alignments, cleaning of filters, lenses, recording heads, and other critical surfaces, per manufacturer guidelines.

Support:

Special Events Support

To ensure that your event runs precisely as planned, a VCA field service engineer will be on-premises prior to and during your event as an added safeguard. You'll have peace-of-mind knowing that if something unexpected occurs someone is there to immediately address the situation.

VCA Help Desk - Telephone Support

Our mission is to get your system up and running again as fast as possible, whether you purchased it from us or not. We offer first line technical support for all products and systems we sell. Often, we find that operational issues can be quickly diagnosed and resolved via telephone. Our dedicated technical support hotline can be reached by calling (732)-545-800 x123. To assist you with support a VCA Service Coordinator is available Monday-Friday from 8:30am - 5:00pm EST.